Refund policy

AutoTrail wants every customer to have a clear and fair shopping experience.

If an item arrives damaged, defective, materially different from its product description, or incorrect, contact us within 30 calendar days of delivery at khizarfarhadcont@gmail.com or +974-50185957. Include your order number, a description of the issue, and clear photographs or a short video showing the product and packaging.

For an approved return that is not related to damage, defect, or our fulfillment error, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Certain products may be ineligible for return for hygiene, safety, personalization, digital-delivery, or other product-specific reasons. Any product-specific restriction shown on the product page will control for that item.

AutoTrail will provide written instructions before a customer ships anything back. Do not send merchandise to the sender address on the parcel or to an address obtained from a third party. Returns sent without prior approval may not be accepted. Unless the item is defective, damaged, incorrect, or otherwise our error, the customer is responsible for approved return shipping and the original shipping charge is non-refundable.

When AutoTrail approves a refund, the refund is issued to the original payment method after the returned item is received and inspected, or after another resolution is agreed in writing. Banks and card issuers may require additional processing time. If a replacement is approved, availability and delivery timing depend on inventory and the applicable shipping route. If an item is unavailable, AutoTrail may offer a refund or another mutually accepted resolution.

If an order arrives damaged, keep the product and all packaging until the claim is resolved. We may provide a replacement, refund, partial refund, or other appropriate remedy based on the circumstances. AutoTrail is not responsible for damage caused after delivery by misuse, improper installation, unauthorized modification, normal wear, or failure to follow product instructions.

Business contact: AutoTrail, Barking Rd, Newham, London, UK.
Support: khizarfarhadcont@gmail.com | +974-50185957.
Effective date: August 17, 2026